Student Support

Information and Advice


Please click here to see what information and advice we can provide.



What is Student Support?


We pride ourselves on the support we provide to each of our students to enable them to achieve. If you have an individual support need please call us and speak to one of our team who will discuss how we could help you access learning and achieve your potential. Some of the ways we can help might be:



If you are enrolling on a course leading to a qualification we may be able to help with the cost of your course, books, equipment, childcare or transport via our Discretionary Learner Support fund (Please note conditions apply)



Who is able to get support?


All students can apply for support to help them access our courses. All requests will be considered and we will endeavour to support students wherever we can.


Student support is primarily focused on students with the greatest need and will include students with:



If you are not eligible within the guideline categories above, please do speak to us as we may still be able to offer you support - please ask and we will always look to support you the best way we can.



What support can I access if I have a disability or learning difficulty?


We aim to try and ensure that all adults who wish to do so are able to access learning opportunities provided by ACRES.


Facilities and access do vary at the different venues we use, so please contact the ACRES Office and ask to speak to our Student Support Officer to check out how best we can help you. Details of access at our venues are also available on the 'Venue' page on this web site.


When you enrol on a course you will be asked if you have a disability or a learning difficulty. Please complete this part of the enrolment form or let ACRES staff know at the time of enrolment so we can ensure that we make your learning as accessible and rewarding as possible. If you have indicated that you have a disability or a learning difficulty, our Student Support Officer can contact you to discuss your needs. Please note that any contact will be made in strict confidence. More information can be found in the Student Support section on our website.


All information given will be treated in strict confidence.



What resources are available to support students?


We have a range of assistive technology and equipment for computers available to assist with physical disabilities or difficulties, for example, ergonomic keyboards or mouse trackball. Please let us know if you have hand mobility difficulties when you enrol or speak to your tutor if you are having difficulties.


If you have a hearing difficulty, please let us know so that the tutor can take account of your difficulty within the class. A portable hearing loop is available if required.


We have a bank of resources for use within the class, for example, calculators, dictionaries and curriculum related books. Please discuss your needs with your tutor.


If you have a learning difficulty, for example, dyslexia, please let us know so that you can be supported with your learning. If you are on a course leading to a qualification, we may be able to facilitate extra support in the classroom if needed. Please discuss your needs with your tutor.



At what point am I able to apply for Student Support


We would like to be able to support students and discuss their need from their first point of contact with us. Please let us know of any support you would find useful before you enrol on your course. If however, you find that after starting a course, you require some additional support, please let us know. Your tutor will be able to discuss with you any learning support you may need or please contact the Student Support officer at the ACRES Office to discuss your needs.



How do I find out more information or find out if I am eligible for Student Support?


You can contact the ACRES Office



01825 761820




or Write to

The Student Support Officer

ACRES' House

Uckfield College

Downsview Crescent


East Sussex

TN22 3DJ



You can speak to your tutor, who will be able to discuss your learning needs with you or will be able to contact the Student Support Officer on your behalf if you need practical support.


Or you can ask at your local ACRES Office. Staff at your local office will be able to forward your request for support to the Student Support Officer.


All information is kept securely and is strictly confidential.


If you would like a confidential private interview, please ask and we will arrange an appointment for you.



Safer Learning - Your Rights and Responsibilities


ACRES is committed to ensuring that all students, whether attending advertised programmes or courses being run in partnership with other organisations, are aware of their rights and responsibilities in creating a safe learning environment and that staff are appropriately supported to provide this.


What should you do if you think you are being harmed or abused?


If you think you have been harmed or abused by another student or learner, member of staff or visitor, you should report this as soon as possible. You can obtain more information in our Safer Learning - Your Rights and Responsibilities leaflet.


Tell someone you trust about what is happening. This can be your tutor in the first instance or you can contact our Safeguarding Officer directly on 01825 761820


You can also contact :

Samaritans - 08457 909090

Victim support - 0845 3030900

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