Cooling Off Period
If you enrol on a course, you are entitled to cancel your enrolment within 14 days of enrolling and you will be refunded. If you wish to cancel your enrolment within this period, you must notify us of your cancellation in writing by emailing firstname.lastname@example.org or writing to The Administration Team, Adult College for Rural East Sussex, C/O ACRES House, Uckfield College, Downsview Crescent, Uckfield, TN22 3DJ. If, however, you wish to enrol on a course which starts within the 14-day cooling off period, you will waive your right to receive a refund in the event of you cancelling your enrolment. Please note the cooling off period does not apply if enrolling in person at the ACRES' Office.
Courses Cancelled by ACRES
Students are refunded fees in full if ACRES cancel the course they have enrolled upon. In addition to the refund and in recognition of the disappointment caused, students will be offered a voucher which can be redeemed against another ACRES' course. Vouchers must be used within a calendar year of issue. Redeemed vouchers cannot be reissued, i.e. if a voucher is used on a subsequent course which is also cancelled, only one voucher will be issued against this further cancelled course. The vouchers are not redeemable for cash and ACRES reserves the right to withdraw this offer at any time.
Withdrawing from a Course
After a course has been confirmed as running, all course fees are payable and no refunds will be made. By enrolling on a course, students agree to pay the course fee, and accept that changes to their personal circumstances, which may prevent them from attending the now arranged course, will not be grounds for requesting a refund.
If students withdraw from a course we will only consider refunding fees for the remaining part of the course if the withdrawal is on certified medical grounds (not casual illness/sickness) or in exceptional circumstances at the discretion of the ACRES' Adult Learning Manager and Business Support Manager. Applications for refund of fees should be supported by medical evidence (e.g. hospital/doctor's appointment card, letter or medical certificate) or a rationale for consideration of exceptional circumstances and an administration charge of £10 will be deducted from any refund given. Students who withdraw for any other reason will be liable for the full cost of the course. Once examination entries have been made to the relevant examination board, examination entry fees cannot be refunded.
Changes to Advertised Course
From time to time it may be necessary to change the advertised venue of a course or there may be a change of tutor to the one advertised. Neither of these circumstances would normally give grounds for refund of fees.
Please note that should a student be unable to attend a course or withdraw from a course before all sessions have taken place, the place and fees are not transferable to another student, or course.
Reduced fees - are you able to pay the reduced fee?
Am I entitled to a reduced fee?
Reduced fees are only available on courses which receive funding from the Education and Skills Funding Agency (ESFA) and students who apply for reduced fees will be checked for eligibility at the start of their course. Eligibility for reduced course fees will be subject to the student providing proof of being in receipt of one of the specific means tested benefits depending on the type of course as per our full Terms and Conditions which can be found at the back of our brochure or available on-line using the link below.
Please click here to see our full Terms and Conditions with more details on eligibility for reduced fees.
General Data Protection Regulation
The personal information you provide is passed to the Education and Skills Funding Agency (an executive agency of the Department for Education, the data controller) and may be shared with third parties for purposes relating to education, training, employment and well-being, including for research, where the law allows it, and in compliance with data protection legislation. Your information will be securely destroyed after it is no longer required for these purposes.
Further details of how your information is processed and shared can be found below in our full Privacy Statement:
You can agree to be contacted for other purposes and will be asked
Are you happy for ACRES to contact you with regards to:
- future learning opportunities or courses
- surveys and research
and if so would you like to be contacted by:
How We Use Your Personal Information
This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any other successor bodies to these organisations. For the purposes of the relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA.
Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
You can agree to be contacted for other purposes by ticking any of the following boxes:
About courses or learning opportunities
For surveys and research
Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
At no time will your personal information be passed to organisations for marketing or sales purposes. From time to time students are approached to take part in surveys by email and phone, which are aimed at enabling the ESFA and its partners to monitor performance, improve quality and plan future provision. You will be asked at enrolment if you are happy to be contacted for these purposes and your preferences will be recorded. You can update these preferences at any time by contacting the ACRES' office.
Unique Learner Number - Learning record Service
The Learning Records Service will create and maintain your Unique Learner Number. All learners are issued with a Unique Learner Number which enables your education achievements to be tracked. This is not used for marketing purposes but can be shared with other Learning Organisations. At enrolment you will be asked if you give your permission for this data to be shared.
We aim to provide good quality services as efficiently as possible but occasionally things do go wrong and you may not be happy with the service that you receive. If you are not satisfied please speak to our Office Manager or your tutor in the first instance. Following this, if you are still unhappy with the service you have received please contact the ACRES' Adult Learning Manager.
Most things can be sorted out quickly at this stage.
If you are not satisfied with our response to your concern, please contact, in writing, the Chair of ACRES' Board c/o Uckfield College, Downsview Crescent, Uckfield, East Sussex, TN22 3DJ.
A full response should normally be given within 28 days of receipt of the complaint.
The Education and Skills Funding Agency has produced a booklet 'Procedures for dealing with complaints about providers of education and training' which informs you how to make a complaint about a provider once you have exhausted the provider's own complaints procedure.
Equality Policy and Statement
The Adult College for Rural East Sussex unequivocally believes in the equal treatment of all its students. It is expected that all staff and students will be treated with respect.
Equality will be promoted at every level and discriminatory behaviour by any member of staff, visitor or student will not be tolerated and neither will harassment or bullying remain unchallenged.
ACRES works within the ESCC schemes and policies and if you would like more information then please click on this links below.
Health and Safety Statement
Health and Safety is the responsibility of everyone, so please report any aspects that concern you to your tutor, our Office Manager or Centre Evening Administrator. A designated First Aider is present at each Centre for evening provision and tutors delivering courses in community venues have access to a first aid kit and are supported to attend a Level 2 accredited qualification in Emergency First Aid at Work. If you have an accident/incident, however minor it may seem, please report it immediately to your tutor or a member of ACRES' staff.
All tutors are aware of the emergency evacuation procedures and will point out exits and assembly points to you during your first session.
If you are attending a Health, Fitness or Dance course you will have completed a Pre Course Health Questionnaire form prior to starting your course.
If you would like to read Health and Safety Statement please click here.
Safeguarding and Prevent Policy and Procedures
The Adult College for Rural East Sussex has a duty of care to all learners, staff and volunteers to ensure they have a safe and healthy environment in which to learn and work and which promotes well-being and security and is free from radicalisation.
We have a particular responsibility to safeguard vulnerable adults to prevent abuse, when possible, and to respond quickly and appropriately to suspected or actual allegations of abuse.
This policy sets out our commitment to the health, safety and welfare of everyone involved in courses, activities and work which come under the responsibility of the College. It has been adapted from the Sussex Safeguarding Adults Policy and Procedures 2015 for the protection of Vulnerable Adults.
The purpose of this policy and procedure is to ensure that the rights of vulnerable individuals and groups are protected through staff awareness of the issues and the following of statutory and local guidelines in the reporting of concerns.
All staff working within Adult Learning are responsible for recording and reporting protection and radicalisation concerns.
The full policy and procedures can be found here.
ACRES Student Charter 2018/2019
As a student with ACRES you are entitled to:
- A prompt and courteous response to enquiries
- Accurate advice and information about courses and fees
- Notification if a course is postponed or cancelled
- A safe and supportive environment in which to learn, free from bullying and abuse
- Be treated with respect by staff and other students
- An introduction and overview of your course at the first session
- A programme of teaching and learning which will help you to successfully complete your learning outcomes
- Be taught by appropriately experienced and trained tutors
- Receive regular feedback on your progress, including an individualised learning plan and learning diary
- Give feedback on your experience with ACRES and help us improve our courses and service
- Learning opportunities which are regularly reviewed for quality assurance and continued development
- Impartial information about progression and further learning opportunities
- Have any complaints handled promptly and objectively
- Information on all ACRES' policies on request
We expect students to:
- Arrive promptly for classes (please note that access to rooms is limited to 15 minutes before the start of the session)
- Attend and study/practise regularly and notify us if you are unable to attend a session
- Make a positive commitment and contribution to your own learning
- Be fully involved in assessing your own progress on the course
- Bring any concerns you have about your learning and progress to the attention of your tutor
- Have concern for the health and safety standards and guidance appropriate to your course, including asking for advice if you are not sure
- Respect staff and other students and their right to learn
- Not give offence to others by your use of language, actions or behaviour
- Make us aware of any support needs that you have to allow you to fully participate and achieve
- Make us aware of any circumstances that may prevent you from fully participating and/or hinder your achievement
Statement of Service
If you would like to read our Statement of service, please click here.
Student Exclusion Policy
If you would like to read our Student Exclusion Policy, please click here.