Adult and Community Learning

Daytime and Evening Courses

01825 761820

Policies

Refund Policy

 

Cooling Off Period

If you enrol on a course, you are entitled to cancel your enrolment within 14 days and you will be refunded. If you wish to cancel your enrolment within this period, you must notify us of your cancellation in writing by emailing adultlearn@uctc.org.uk or writing to The Administration Team, Adult College for Rural East Sussex, C/O Uckfield Community Technology College, Downsview Crescent, Uckfield, TN22 3DJ. If however, you wish to enrol on a course which starts within the 14 day cooling off period, you will waive your right to receive a refund in the event of a cancellation. Please note the cooling off period does not apply if enrolling in person at the ACRES Office.

 

Courses Cancelled by ACRES

Students are refunded fees in full if ACRES cancels the course they have enrolled upon. In addition to the refund and in recognition of the disappointment caused, students will be offered a voucher which can be redeemed against another ACRES' course. Vouchers must be used within a calendar year of issue. Redeemed vouchers cannot be reissued, ie if a voucher is used on a subsequent course which is also cancelled, only one voucher will be issued against this further cancelled course. The vouchers are not redeemable for cash and ACRES reserves the right to withdraw this offer at any time.

 

Withdrawing from a Course

If students withdraw from a course we will only consider refunding fees for the remaining part of the course if the withdrawal is on medical grounds. Applications for refund of fees should be supported by medical evidence (eg hospital/doctor's appointment card, letter or medical certificate) and an administration charge of £10 will be deducted from any refund given. Once examination entries have been made to the relevant examination board examination entry fees cannot be refunded.

 

Changes to Advertised Course

From time to time it may be necessary to change the advertised venue of a course or there may be a change of tutor to the one advertised. Neither of these circumstances would normally give grounds for refund of fees.

 

Please note that should a student be unable to attend a course or withdraw from a course before all sessions have taken place, the place and fees are not transferable to another student.

 

Reduced fees - are you able to pay the reduced fee?

 

Am I entitled to a reduced fee?

Reduced fees are only available on courses which receive funding from the Skills Funding Agency and students who apply for reduced fees will be checked for eligibility at the start of their course.

 

Financial Support for Students on Courses leading to an examination (courses indicated with * in the title)

Students are eligible to a free course if they are in receipt of the following benefits:

Unemployed students in receipt of a benefit other than those listed above may still be eligible for funding. Please contact the ACRES' Office on 01825 761820 for details.

 

English and Maths courses (GCSEs and Functional Skills) are free to most students subject to meeting eligibility requirements.

 

Further financial support may be given from our Discretionary Learner Support Fund to students experiencing financial hardship. Financial support may be granted for:

All applications must be supported with relevant benefit evidence.

 

Students will be checked for eligibility at the start of the course. Once confirmed as eligible, the eligibility status will not change for the length of that course. Individuals not eligible for funding at the start of the course will continue not to be eligible for the length of the course.

 

Non-examination funded courses (courses indicated with ^ in the title)

There are three ways we may financially support students:

 

 

1. Arranging payment of fees by instalments. We may be able to arrange payment of fees by instalments over a longer period for those in financial hardship.

 

2. Where a reduced fee is shown and students are in receipt of one of these benefits:

3. ACRES' Discretionary Bursary Fund - students may apply to this fund for financial support where they are not on benefits but their household income is less than £25,000 per year.

 

Please note that:

All applications must be supported with relevant benefit evidence. Please note that we are unable to book a place for you until all evidence, documentation and payment have been received.

 

For further information or to apply to pay the reduced fee, please contact the ACRES' Office on 01825 761820.

 

Data Protection Privacy Notice

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found at:

SFA Privacy Notice June 2016

https://czone.eastsussex.gov.uk/schoolmanagement/schoolpolicies/dataprotection/Pages/main.aspx

 

At no time will your personal information be passed to organisations for marketing or sales purposes. From time to time students are approached to take part in surveys by mail and phone, which are aimed at enabling the SFA and its partners to monitor performance, improve quality and plan future provision. If you object to being contacted please tell the ACRES office.

 

Unique Learner Number - Learning record Service

 

Please click here to download the SFA and Learning Record Service Privacy Notice.

 

Complaints Procedure

We aim to provide good quality services as efficiently as possible but sometimes things do go wrong and you may not be happy with the service that you receive. If you are not satisfied please talk or write to the tutor or member of staff with whom you already have contact or the Adult Learning Manager at the ACRES' Office address. Most things can be sorted out quickly at this stage.

 

If you are not satisfied with the response, the next stage would be for you to write to the Chair of ACRES' Board.

 

A full response should normally be given within 28 days of receipt of the complaint.

 

The Education and Skills Funding Agency has produced a booklet entitled Procedure for Dealing with Complaints about Providers of Education and Training which informs you how to make a complaint about a provider once you exhausted the provider's own complaints procedure.

 

Equality Policy and Statement

 

The Adult College for Rural East Sussex unequivocally believes in the equal treatment of all its students. It is expected that all staff and students will be treated with respect.

 

Equality will be promoted at every level and discriminatory behaviour by any member of staff, visitor or student will not be tolerated and neither will harassment or bullying remain unchallenged.

 

ACRES works within the ESCC schemes and policies and if you would like more information then please click on this links below.

 

ACRES Equality Policy 2016/2017

ESCC Policies

 

Health and Safety Statement

Health and Safety is the responsibility of everyone, so please report any aspects that concern you to your tutor or to an Adult Learning Office. A designated First Aider is present at each Centre for evening provision and tutors delivering courses in community venues have access to a first aid kit. If you have an accident, however minor it may seem, please report it immediately to your tutor.

 

All tutors are aware of the emergency evacuation procedures and will point out exits and assembly points to you during your first session.

 

If you are attending a Health, Fitness or Dance course you will have completed a Pre Course Health Questionnaire form prior to starting your course.

 

If you would like to read Health and Safety Statement please click here.

 

Safeguarding and Prevent Policy and Procedures

The Adult College for Rural East Sussex has a duty of care to all learners, staff and volunteers to ensure they have a safe and healthy environment in which to learn and work and which promotes well-being and security and is free from radicalisation.

 

We have a particular responsibility to safeguard vulnerable adults to prevent abuse, when possible, and to respond quickly and appropriately to suspected or actual allegations of abuse.

 

This policy sets out our commitment to the health, safety and welfare of everyone involved in courses, activities and work which come under the responsibility of the College. It has been adapted from the Sussex Safeguarding Adults Policy and Procedures 2015 for the protection of Vulnerable Adults.

 

The purpose of this policy and procedure is to ensure that the rights of vulnerable individuals and groups are protected through staff awareness of the issues and the following of statutory and local guidelines in the reporting of concerns.

 

All staff working within Adult Learning are responsible for recording and reporting protection and radicalisation concerns.

 

The full policy and procedures can be found here.

 

Student Charter

If you would like to read our Student Charter, please click here.

 

Statement of Service

If you would like to read our Statement of service, please click here.

 

Student Exclusion Policy

If you would like to read our Student Exclusion Policy, please click here.