Frequently Asked Questions




Do you need help finding the right course for you?


ACRES has been awarded the Matrix Standard for the quality of the information and advice we give to students at enrolment. We offer free impartial information and advice to help you choose the right course for you.

We can:

We are unable to:

If you would like more information about a course before enrolling:

Do I need to buy Text books and Materials?


The course information sheets give details of materials and text books you may need. A copy will be sent to you at enrolment or you can download one from the ‘course search’ area of this web site.
Please remember if you are enrolling for a course requiring a textbook or materials, do not purchase these items until you are certain that the course will begin. Decisions on whether a course will run or not are made a week before the course is due to start.

What is your smoking policy?


There is a no smoking policy operating on all educational premises and in all public places.

Can I use my mobile phone?


Mobile phones should be turned off or set to silent during classes.

How do I find out if a class is cancelled due severe weather?


We will endeavour to update the home page of the web site with any closure information, or you can call the ACRES office on 01825 761820 if you would like confirmation of our intention to close or stay open.

Is there parking at the venue?


Parking is limited at some of our venues, particularly those we use during the day. Any particular instructions or parking information relating to the venue you are attending will be sent to you when you enrol. You can also find out this information from the ‘Venue’ page on this web site

Will my course run?


ACRES needs a minimum number of students to run a course. The minimum number can be different on some courses due to venues, resources and the type of activity that is taking place.

Decisions on whether or not courses will run are made a week before the course is due to start. If you have enrolled on a course that has been cancelled we will contact you to let you know. We do not telephone to confirm a course is running, however, if you wish to confirm please contact the ACRES Office a week before the course is due to begin.

Will my course length be extended?


Some courses, such as Art or Fitness courses, are often extended into the next term if there is sufficient student demand. Students on these courses will be contacted and given the opportunity to enrol on a continuation course. Where courses are extended for an extra term or for additional sessions, we cannot guarantee that the fee will be the same as for the initial course if there are fewer enrolments for the extension. New students may be able to join continuation courses during the year, please ring the ACRES Office for more information or look on the ACRES website.

Can I join a course after it has started?


It may be possible to join a course after it has started, depending on your level of experience and knowledge in the subject. If you would like to join a course after it has started please contact the ACRES Office who will be able to advise you. If the course is ten weeks or longer and you join after the fourth week, you can request a fee reduction.

Liability?


Anyone bringing property onto the premises where course are held does so at their own risk. The College will not be held responsible for loss, damage or injury of any kind.